Evaluation of Urban Railway Service Performance by Passenger Travel Patterns Using Automatic Fare Collection (AFC) Data

초록

This study analyzed the commuter rail services using the transit smart card data with respect to two service measures such as punctuality and seat occupancy rate. Interest in metro services with passenger perspectives, particularly with regard to daily transit use, increased with the introduction of the smart card system. In order to analyze the metro services by individual car, we aggregated the personal level card data into the actual car operated in each planned schedule. The results show that low level of service measures on both train punctuality and seat occupancy are observed at certain route segments. Further a close relationship between seat occupancy and punctuality is found, which illustrates the high passenger demand causes the metro delay as well as congested train. These findings are beneficial to transit agencies and planners for promoting more transit-friendly for addressing mobility problems of the transit service.